Delivery Services Policy

At JGALA, we strive to ensure that your shopping experience is seamless and enjoyable, from the moment you place an order to the time it arrives at your doorstep. Below are the details of our delivery services, including shipping methods, estimated delivery times, and any applicable fees.

 

1. Shipping Methods

We offer the following shipping options:

•       Standard Shipping: Delivery within 3 to 5 business days.

•       Express Shipping: Delivery within 1 to 2 business days.

•       Same-Day Delivery: Available for orders placed before 12:00 PM (local time) within Bahrain.

All orders are shipped using secure and reliable courier services to ensure your items arrive safely and promptly.

 

2. Estimated Delivery Times

Our estimated delivery times are as follows:

•       Bahrain: 2 to 3 business days

•       GCC Countries (KSA, UAE, Kuwait, Oman, Qatar): 5 to 7 business days

•       International: 7 to 14 business days (depending on the destination)

Please note that delivery times may vary due to customs clearance, public holidays, or unforeseen circumstances.

 

3. Shipping Fees

Shipping charges are calculated based on the delivery location and shipping method selected at checkout:

•       Bahrain:

o   Standard Shipping: Complimentary

o   Same-Day Delivery: BD 3.000

•       GCC Countries: Flat rate of BD 10.000

•       International: Starting from BD 20.000 (calculated at checkout based on destination)

 

4. Tracking Your Order

Once your order is dispatched, you will receive a confirmation email or WhatsApp message with a tracking number and a link to track your shipment in real-time.

 

5. Delivery Conditions

•       Deliveries will be made to the address provided during checkout. Please ensure the address is accurate and complete.

•       If no one is available at the delivery address, our courier will attempt re-delivery or contact you to arrange an alternative time.

•       For international shipments, customers are responsible for any customs duties or import taxes that may apply.

 

6. Delays & Issues

While we work hard to deliver your orders on time, unexpected delays may occur due to factors beyond our control. Should there be any delay, our team will promptly notify you and provide support.

For further inquiries, please contact us at info@jgala.com or through our contact form available on the website.